Key Features

• 16 hours of instructor-led training
• 24 hours of self-paced learning
• 5 industry-based case studies & 7 real world-examples
• 50 end of chapter quizzes & 4 simulation exams
• Exam fee included

Course description

What’s the focus of this course?

ITIL® Foundation training from Simplilearn is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

The target audience

ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:

• IT Managers/Support teams
• System Administrators/Analysts
• Operations Managers
• Database Administrators
• Service Delivery Professionals
• Quality Analysts
• Application Management team/Development team
• Process Owners/Practitioners