Key Features

• 9 hours of self-paced learning
• 10 end of chapter quizzes
• 2 sample test papers
• Exam fee included

What’s the focus of this course?

The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. This module covers principles and processes to create and manage service offering based on business requirements. It also focuses on best practices for developing, implementing and continually improving services.

Simplilearn’s training programme for the ITIL® Intermediate SOA Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL® Service strategy and ITIL® Service Design publications.

The target audience

The following roles are suited to take the ITIL® Service Design qualification to enhance their skills and expertise:

• IT Management
• IT Finance Manager
• Capacity Manager
• Service Level Manager
• Business Continuity Manager
• Service Portfolio Manager
• Supplier Relationship Manager

Additionally, this qualification can also be taken by:

• ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
• Individuals requiring an in-depth knowledge of the ITIL® Service Offerings and Agreements processes.

The SOA module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.