What Will I Learn?

• Understand why good communication skills are important and beneficial.
• Communicate your message in a way that is clear, concise and embraced by others.
• Understand how to connect and interact with others in an interesting and engaging way.
• Get the most positive outcomes from interviews, discussions & important communications.
• Know how to deal with difficult conversations, give constructive criticism and handle complaints.
• Transfer your ideas, information and emotions into the minds of others, with minimum error.
• Use your new communication skills to build strong & meaningful relationships.
• Understand the importance of body language and other paralinguistic aspects.
• Achieve win-win situations when faced with arguments and challenges.
• Ask concise questions that provoke honest and truthful responses.
• Understand how to be assertive.

Requirements:

• The course gives an overview of some of the main communication styles found in the workplace and provides details on how you can improve your skills to get the best result each time. The course also uses some real-life examples of successful communicators to show how these new-found skills can be used to their greatest in the real world.
• There are a range of downloadable worksheets and exercises throughout the course which will require access to a printer.
• Upon completion of this communication skills training you'll go away with real skills that you can use immediately in your everyday life.

Who is the target audience?

• ENTREPRENEURS: Those who need to deploy effective communication skills in a business or professional context.
• CEO'S AND MANAGERS: Those who operate in a role which demands strong communication skills to communicate clear messages.
• HELPING SPECIALISTS: This course can be used as a practical tool for helping professionals, such as therapists, counsellors, psychologists, teachers, and social group leaders.
• SALES PEOPLE: A Practical resource to help sales people build trust based relationships with their customers and clients.
• HUSBANDS & WIVES: If you've been married for longer that 1 day, you'll know that there's plenty of room for improvement in our relationships!
• STUDENTS: Including graduates and young professionals who want to develop strong communication skills before making their mark in the world.
• ANYONE: Who's honestly able to recognise the truth that they haven't yet mastered the art of communicating.