How 41-year-old Ashwini Rediscovered Her Career in Customer Service After a Career Break

Experience Ashwini's incredible journey from working in tech support to finding happiness in customer-focused jobs, overcoming career break, and embracing flexibility at MARSbySHEROES

Meet Ashwini from Bengaluru, a 40-year-old IT graduate and a mom to a 9-year-old son. Ashwini's story unfolds in Hubli, India, where she earned a Bachelor's degree in Information Technology. She began her career as a Tech Support Executive at HP. 

While a tech career was considered cool, something deeper called to her – the desire to connect with people and make a difference. "I've always gravitated towards human connection," Ashwini shares, her voice brimming with warmth. "Despite my tech background, the pull of interacting with and assisting others led me to choose a different path." This yearning led her to a fulfilling career in HR recruitment at Pylon, where she could directly impact job seekers' lives.

Life rarely follows a perfect script, and for Ashwini, marriage and a move to Malaysia led to a five-year break from her career. Yet, this wasn't a pause but a powerful transformation. Motherhood ignited a fierce determination within her – a burning desire to build a future where she could excel as both a parent and a professional.

Finding Purpose and Fulfilment 

2018 proved to be a turning point for Ashwini. With a three-year-old son now by her side, she craved a work opportunity that wouldn't disrupt her role as a mom. Enter MARSbySHEROES, a platform that embraced remote work and celebrated individuals like her with career gaps and a wealth of untapped potential. The MARS Certified Remote Professional program offered just the right support she desperately needed. The shift, starting at 2 pm, allowed her to seamlessly manage her household duties without sacrificing her professional goals. Ashwini found her niche in customer service roles, where she could combine her tech skills and passion for helping people. "Balancing motherhood and a career in customer service has been incredibly enriching," Ashwini reflects with gratitude.

Today, Ashwini thrives at MARSbySHEROES, serving as an inspiration to many. Her dedication not only fuels her own financial independence but also encourages countless women like you to re-enter the workforce. 

Do you want to restart your career in Customer Service? MARS is seeking women on a career break who are Versant Certified or are willing to get Versant certified (at a nominal fee) for Customer Service roles in a leading Fintech company. Then here's your chance to stand out from the crowd with the Versant 4 English Proficiency Test. This industry-recognized assessment demonstrates your proficiency in communicating effectively with clients and representing the company with professionalism. By showcasing your strong English skills, you'll stand out to potential employers and increase your chances of landing your dream job in customer support.

Apply today and unlock remote Customer Service opportunities tailored for women!